From: Warrior <warrior@entheta.net>
Date: 28 Apr 2000 17:57:39 -0700

Re: Phone notes and phone logs
[05 Aug 1997]

About the Central Files and Scientology paper trail.

From: Warrior
Newsgroups: alt.religion.scientology
Subject: Re: Phone notes and phone logs
Date: 5 Aug 1997

In article <33E73584.446B@cips01.physik.uni-bonn.de>, Lars says...

>Base Flag Order 138 of 21 April 1976 "Call-in campaigns / Phone notes and
>phone logs" quotes from an LRH despatch:
>
> "They must make phone notes for the CF folder and log all calls and what
> was said even to another of if nothing was said at all. And a dialless
> phone log must be kept as well.
>
> "The way you keep alog for notes is with a carbon under the log page with
> another sheet. The carbon goes to the CF folder."
>
>This leaves the following questions to me:
>
>(1) What's the exact meaning of "CF"?

"CF" means Central Files. It is the section in an org where letters are kept from people who have written in and expressed a "reach" (an interest) for services or books. The "CF Officer" is in Division Two (Dissemination Division), Department Six (Dept of Registration). Per Hubbard's policies, *every* person who writes in to (or calls) an org requesting more information, gets a "CF" folder. The file folder contains copies (usually carbons) of all correspondence *to* the person as well.

There are other files kept by orgs, of course. Examples are the Recruitment files, Accounts files, and Ethics files, just to name a few of the most common types. Accounts files are kept in Div III (Treasury) and contain a person's account statement and invoices, collection letters, "freeloader" billings, etc. Recruitment files are kept by HCO (Division I) and contain letters to potential recruits. Ethics files are also kept by HCO, but are kept in a different dept. (Dept 3 - Department of Inspections and Reports). This is where the Ethics Section is located on the org board.

>(2) LRH talks of two notes: one original and one carbon. What happens with
> the original note?

The original notes usually stay with the Registrar or other person doing the "Call-In" activity. The carbon goes to the CF folder. Let me explain a little further about "call-in".

Scientology orgs often receive payment for services well in advance of the time when the person actually arrives to start service. In this case, the person has an account in Treasury (Div III, Dept 7) where his payments are recorded as "advance payments received" ("APR"). These are also called "PPR" (pre-payments received). Many people pay a little or a lot each month until the service (training or processing) or book, tape or meter is "PIF" (paid in full).

One VERY BIG problem in Scientology orgs is the fact that they spend ALL the money they receive each week, whether they have "delivered" any service or not. The sum total of all the funds received by orgs in advance payment for services adds up to *millions* of dollars. As with ALL activities in Scientology, stats are kept on the sum total of accumulated "PPRs", as well as the weekly total of "PPRs".

When someone comes in to an org to start a service which has previously been paid for in advance of the person's arrival, he/she is put on (given) a "routing form" and goes through a series of "terminals" (people) who do all the stuff Hubbard dictates that they are supposed to. The "public" person sees the receptionist first, gets signed in on the Receptionist's log, then goes to see the Registrar (who tries his best to sell the person MORE services), then the Bookstore Officer (who sells books, course packs, E-Meter, or whatever), then the Director of Income (for accounts clearance), then to the Ethics Officer (for "ethics" clearance), then the Technical Division (to start service). There are other people seen on the way to starting service, but these are the main ones.

Backing up a bit now in my explanation...

When the person gets to the Registrar or Director of Income, a "PPU" invoice is written. This is a "pre-payment used" (debit) invoice against the person's account. Once the person has paid for the service *and* been "invoiced out" for it (charged against account), he/she is allowed to start service.

Now, those who know anything about Hubbard's policies on "exchange" know that a *SERIOUS* "out-exchange" situation exists GLOBALLY between Scientology and all the people who have paid money in for services. Over the decades Scientology has been in existence, orgs have accumulated a HUGE "backlog" of unused pre-payments. Many individuals have long ago paid in full for their services, yet have not, for various reasons, ever gone to the org and actually started service (the course, auditing, review, or whatever). As I mentioned above, MILLIONS of dollars, perhaps hundreds of millions of dollars, have accumulated on "the books" over the years. This represents a HUGE liability for Scientology, since the longer a person is "off the Bridge", the more likely he/she is to demand a return of advance payment ("RAP").

This is the exact reason why Hubbard instituted "call-in". The purpose of "call-in" is to get people who have paid in full for a service or services, to actually *start* the service(s). Call-in exists in addition to the regular day-to-day activities of the Department of Registration.

At the org I worked in, a "Tech Call-In I/C" was posted in the Technical Division (Div IV). He was assisted by various staff who did the call-in "campaign" in the evenings. This activity was in addition to their regular post duties they were responsible for.

The "Call-In I/C", in liaison with the "CF Officer" would get a banana box full of CF folders brought up from Central Files. There was a room on the second floor where there were about 10 special phone lines installed. They were (mostly) used specifically for "call-in". The Dir Income would also have to provide accounts information of people who were paid in full for a service. Using the CF file and the accounts information, staff would call the people (who were PIF for a service) on the telephone.

Notes of the conversation would be kept. A carbon copy of the notes was filed in the CF folder for future reference.

>(3) What procedure must be undertaken to access a CF folder?
> Base Flag Order 82 of 7 Jan 1976 "Call-in musts" only asks staff to
> "Pull the person's CF file." Are there any form to be filled before
> accessing such a file?

All that has to occur is a staff member gets the CF Officer or CF Clerk to pull the file folder. Any staff can also do this himself, but usually there is one person assigned to do this task. Per policy by Hubbard, an "out card" is supposed to be filed in the spot where the folder was removed from, showing the date and person it was given to. This is rarely done by my observation.

>(4) Does notes simply mean handwritten short notes or sometimes transcripts
> from recording?

They are almost always handwritten notes. Recordings are utilized in accordance with an LRHED which talks about a "listen-in system" to be installed in the Registrars' desks. Someone (Miss X?) previously posted about the "listen-in system" whereby conversations are recorded.

>(5) Are these notes checked by any Supervisors?

Yes. The Tech Call-In I/C is responsible, as is the Tech Sec. the SuperCargo (Hubbard Exec Sec in non-SO orgs), the Chief Officer (Org Exec Sec in non-SO orgs), and the CO (Exec Director in non-SO orgs).

> Are cases of Ethics handling known resulting from such notes?

Yes. Ethics handlings are done on a person if he/she won't report in for service. In this case, the "ARCX Registrar" or "Ruds Officer" would most likely be assigned to try to "handle" the public person's upset.

Also, *staff* who goof up can be assigned "conditions" by Ethics. They are often sent to "Cramming" in Qual Div to find their "MU". Continual "overt product makers", "low OCA non-producers" and "repeated stat crashers" are assigned to the RPF, as dictated by Flag Order 3434.

Scientology is a "deadly serious activity", according to Hubbard and Scientologists (ref HCO PL Keeping Scientology Working).

Warrior
See http://www.entheta.net/entheta/1stpersn/warrior/